Citizens Connected, located in New Auburn, WI, is the area’s leading Information Technology Solutions (internet, video, voice) provider for home and business. New Auburn offers a quality of life characterized by small-town living, access to larger cities, and numerous lakes. 



Customer Care Manager

At Citizens Connected, we believe in customer centricity. We do our best to understand what really matters to our customers and use that insight to drive everything we do – because our customers are our neighbors! Here is where you come in. As a highly collaborative leader you will provide direction and have oversite of our customer service, sales, and marketing functions.


What we want you to do...
  • Continuously innovate to help the team better identify and address customer needs across various touchpoints resulting in greater customer satisfaction and increased profitability.
  • Keep informed of new products, services, technologies, trends, and other drivers that influence customer behavior.
  • Model leadership and service behaviors and management practices that support our values.
  • Participate in brainstorming sessions with internal and external subject matter experts to propose solutions to prospective customers and meet existing customer needs.
  • Facilitate sales and marketing strategies to broaden the customer base and increase penetration of existing customers.
  • Hone a culture of teamwork, performance, and service excellence.
Who you are...
  • Pride in your recent success in leading customer service, sales, and marketing.
  • You have the vision to see opportunities, anticipate needs, and identify solutions.
  • Proven ability to influence and drive results through exceptional written and verbal communication skills.
  • You are an inclusive leader that builds a connection to the workforce through personal involvement and trust.
  • If you do not have experience in the telecom/broadband industry, you must possess a technical understanding to be effective in our complex and evolving industry.

Send your resume to:

Citizens Connected
c/o B Squared Consulting, LLC

Assisting Telecom & Broadband Providers since 2002





Central Office Technician

Job Description

This position with Citizens Connected will be responsible for the daily switching and routing of telecommunications equipment. Additional responsibilities may include installing, repairing, and maintaining telecommunications equipment, as well as, interacting with other staff, customers, and vendors as necessary. Testing and troubleshooting skills are a requirement along with basic routing and IP knowledge.

Citizens Connected provides 24/7 network support and this position will require on-call services as needed for network issues, after hours maintenance, and general troubleshooting needs with other vendors. Daily activities include answering and responding to customer and staff calls regarding service orders, trouble tickets and general service information. Provides basic technical support to customers and staff and performs basic digital switch troubleshooting.

Additional preferred skills include knowledge of security, advanced IP routing and switching, SIP and VoIP protocols.
The preferred candidate will have prior experience with the following equipment vendors: Ribbon, Juniper, and Calix.

To apply, please send resume and cover letter to


Job Location (City, State)

New Auburn, WI

Contact us

Postal address:

PO Box 127, New Auburn, WI 54757


328 W Main St, New Auburn, WI 54757


Phone Number: (715) 237-2605

Toll-Free: 1-888-815-5550

24/7 Internet Help Desk: (715) 237-HELP



Send a message