This can be caused by a few things. The most common is your TV isn’t on the correct input. Citizens Connected set-top boxes (STB) are usually connected to your TV via a HDMI cable. Below are a few of the most common issues and how to fix them.
Your set-top box is turned off. Using your Citizens remote, press the STB button on the top right of the remote, then press the "Power" or "OK" button.
Your remote is not in the correct mode. In order for you to control your set-top box from Citizens Connected, your remote must be in STB mode. To do this, press the "STB" button on the top of your remote.
PO Box 127, New Auburn, WI 54757
328 W Main St, New Auburn, WI 54757
Phone Number: (715) 237-2605
24/7 Internet Help Desk: (715) 237-HELP