Default Settings

Desktop or Laptop Computer

Below are several programs used to access email on a computer. Find the program you use and follow the steps to change the information.

Outlook 2010

1.  From the File menu, select "Info" and choose "Account Settings."
2.  Select your Email account and click the "Change" button.
3.  Click the "More Settings..." button in the bottom-right corner of the E-Mail Accounts window.
4.  Incoming Settings:
   1.  Username: Enter your email address  Ex: myemail@email.com
   2.  Password: Enter the password for your email account
   3.  Server: mail.citizens-tel.net | Port 993
   4.  Encryption method: SSL/TLS
   5.  Server timeouts: 1 minute
5.  In the Internet Email Settings window, click the "Outgoing Server" tab.
6.  Make sure the Outgoing mail is set to:
   1.  Server: mail.citizens-tel.net | Port 465
   2.  Encryption method: SSL/TLS
   3.  Server timeouts: 1 minute
7.  Verify the box next to "My outgoing server (SMTP) requires authentication" is checked and "use same settings as my incoming mail server" is selected.

Outlook365

1.  From the File menu, select "Info" and choose "Account Settings."
2.  Select your Email account and click the "Repair" button.
3.  Open Advanced options and check to "Let me repair my account manually" box. Click repair.
4.  Make sure Incoming mail is set to:
   1.  Username: Enter your email address  Ex: myemail@email.com
   2.  Password: Enter the password for your email account
   3.  Server: mail.citizens-tel.net | Port 993
   4.  Encryption method: SSL/TLS
5.  Click the "Outgoing mail” arrow.
6.  Make sure Outgoing mail is set to:
   1.  Server: mail.citizens-tel.net | Port 465
   2.  Encryption method: SSL/TLS
   3.  Server timeouts: 1 minute
7.  Verify the box next to "My outgoing server (SMTP) requires authentication" is checked and "use same settings as my incoming mail server" is selected.

Thunderbird

1.  Select the three horizontal lines in the top right corner of the Thunderbird application. Then select Account Settings.
2.  To change your Incoming Server settings select Server Settings underneath your email address. Then make the following changes:
3.  Make sure Incoming mail is set to:
   1.  Hostname: mail.citizens-tel.net
   2.  Port 993
   3.  Connection Security: SSL/TLS
   4.  Authentiction Method: Normal Password
   5.  Username: Enter your email address  Ex: myemail@email.com 
4.  To change your Outgoing Server settings select Outgoing Server on the lefthand side. Edit the existing configuration.
   1.  Hostname: mail.citizens-tel.net
   2.  Port 587
   3.  Connection Security: SSL/TLS
   4.  Authentiction Method: Normal Password
   5.  Username: Enter your email address  Ex: myemail@email.com 

Apple iPhone/iPad

Android Smartphones/Tablets

1.  Open email
2.  Click menu (three lines)
3.  Click setting icon in the top right corner.
4.  Under Accounts, click on your email address.
5.  At the bottom of the screen click on “Server Settings”
6.  Change incoming/outgoing server setting to match “Default Settings” from the first page.
7.  Click “Done”