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CALL (715) 237-2605
EMAIL
info@citizens-connected.com
 
OFFICE HOURS
Mon., Tues., Thurs., Fri. 8:00am - 4:30pm
Weds. 8:00am - 6:30pm
 
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VIDEO ON DEMAND

 


VIDEO ON DEMAND FAQs

What is Video On Demand?
How do I get Video On Demand?
How do I access VOD Content?
How does VOD Work?
Can I set up Parental Controls?
Does it cost anything to view what programs are available?
Is there a way to cancel my order once I have made the purchase?
When I rent a program, how long do I have to watch it?
Can I stop a program and watch it later?
Can I pause/rewind/fast forward a VOD program?
Do any of the programs have closed captioning?
Are any of the programs in HD?
How often is new content added?

What is Video On Demand?
Video On Demand (VOD) is a feature that allows you to select and watch video content when you want rather than having to watch it at a specific time. It puts you in charge! There will be FREE content as well as content available for purchase.

How do I get Video On Demand?
VOD is automatically enabled for all customers. If you choose to turn off VOD service, please contact our office.

How do I access VOD Content?
Press the Menu button on the remote and scroll down to On Demand and press ok. When in the Library, you can use the directional arrows to scroll through the list. Once you find a program, highlight Rent and enter your PIN and press Play!

How Does VOD Work?
There are some Movies and Events that you have to pay to watch. When you go through the menus you will be told if there is a charge for the movie and how much. If you highlight the movie you wish to watch and press OK, you will see the option to Rent, Preview, or go Back. Highlight the option you wish to choose and click OK. When you do purchase Video On Demand programming the charges will appear on your next month's billing statement.

When you choose to "Rent" the program, you will be prompted to choose if you want the content to "Share Whole Home" and to "Enter Purchase Pin". If you choose to purchase the program you have to hit the OK button to start it.

Once you purchase a movie, your access to it depends on the studio release. You may watch it as many times as you would like in the time period allowed.

Can I set up Parental Controls?
Yes! You can set up parental control locks by Movie Ratings, TV Ratings, TV content, certain channels, by title and also hide Show/Movie titles.

See the section, "Parental Controls" for details on how to set up the best controls for your family. Note: Parental Controls can be overridden by using the PIN code.

Does it cost anything to view what programs are avialable?
No, you can browse the VOD selections for free. You are only charged when you rent a program. A confirmation screen will appear to confirm your rental.

Is there a way to cancel my order once I have made the purchase?
No, there is not a way to cancel your order. Once you select to "Rent" the title you will be charged for it.

When I rent a program, how long do I have to watch it?
You typically have 24 hours to watch your rental, though some studios allow you up to 72 hours. You can watch the rented programs as many times as you would like within the allowed period. To see which programs are still available to watch, press the Menu button on the remote and choose On Demand, then select the Rentals option.

Can I stop a program and watch it later?
Yes, you may resume or restart your program within the allowed period.

Can I pause/rewind/fast forward a VOD program?

Yes, simply use the Pause, Play, Rewind, and Fast Forward buttons on your remote to control you VOD program.

Do any of the programs have closed captioning?
Yes, some of the programs contain closed captioning. Look for the (CC) in the program description to verify if there is a closed caption option.

Are any of the programs in HD?
Yes, a selection of programs are available in HD. Select a program and in the information section it will list the title and then HD.

How often is new content added?
New progrms are added to the system monthly; all of which are controlled by the content providers.

 

 
     
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